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FREQUENTLY ASKED QUESTIONS

​Do your Pella doors or windows need service work? We can help you!

Our factory-trained and highly skilled team members have over 80 years of experience between them, and are ready to help with your Pella® service-related issues. If you’re in doubt about whether your Pella® product concern is in-warranty or out-of-warranty, please give us a call—we’d love to be of service!

Are you looking for Pella parts?

Our service team is standing by to answer questions and help you identify and assist you in ordering the correct replacement part. Give us a call today! 866-211-8072 ext: 513

View Pella® warranties and maintenance tips for troubleshooting.

Common Questions

What information should I have before calling a service coordinator?

There are 3 things that help us diagnose an issue:

  1. Please locate the serial number and or the glass etching  on your Pella Product.
  2. Have your purchase order number handy. You can find this on your original paperwork.
  3. It helps if you know the age of your product. Pella has been around since the 1920s and there are many different vintages of Pella Products.

What information do I need to order a size related product. (i.e: screens, sashes, glass, weather stripping, selective hardware, shades or blinds)?

Please measure the visible glass of your window or door. You will need to measure from the glass edge to the glass edge to get the width and height. Please do not include any wood or metal in this measurement.

Do you service Viking products?

No, we do not. For Viking parts please call 800-722-6030

I’m having trouble describing the part I need . What can I do?

To help a service coordinator diagnose the part you need the best way is to email us pictures at Service@PellaNorCal.com. Make sure you include your name, address, and your 5 digit reference number if you have been assigned one.

Find Your Pella Serial Number

Window
Top of Window: Label may be between the glass in the upper left or right corner.
Bottom of Window: Label may be attached to the glass or between the glass in the lower left or right corner.

Sliding Patio Door:
​Top of Patio Door: Label may be between the glass in the upper left or right corner.
Bottom of Patio Door: Label may be attached to the door panel, just above the handle. Label may be attached to the glass or between the glass in the lower left or right corner. Label may be on the exterior door panel.

Hinged Patio Door:
​Bottom of Hinged Patio Door: Label may be attached to the door panel, just above the handle. Label may be attached to the glass or between the glass in the lower left or right corner, on the interior or exterior of the door.

Entry Door:
Top of Entry Door: Label may be on the top hinge on the edge of the door.
Bottom of Entry Door: Label may be on the exterior sill.

See below for more helpful service tips & instructions